Website Modification & Advanced Troubleshooting Policy

At Web Hosting Planet, we are committed to providing reliable hosting services and responsive customer support to all clients. As website technologies continue to evolve, many customers are now utilizing artificial intelligence (“AI”) tools, automated coding assistants, website builders, plugins, scripts, and third-party development platforms to modify or enhance their websites and applications.

While these tools can be useful for accelerating development and content creation, they can also introduce coding errors, compatibility conflicts, security vulnerabilities, performance issues, database corruption, or website outages. In many cases, AI-generated code or automated framework modifications may alter critical website files, themes, plugins, templates, server configurations, or application behavior in ways that require advanced troubleshooting and development expertise.

The following Terms & Conditions outline the scope of support provided by Web Hosting Planet regarding customer website modifications, AI-assisted changes, and advanced troubleshooting requests.

1. Scope of Standard Technical Support

Web Hosting Planet provides 24 hours per day, 7 days per week, 365 days per year technical support for hosting-related services. Standard technical support is included with eligible hosting plans and is intended to assist customers with issues directly related to the operation and availability of hosting services provided by Web Hosting Planet.

Examples of standard support may include:

• Server uptime and availability issues
• Network connectivity issues
• Email service availability and configuration
• DNS-related issues
• Hosting control panel access
• FTP/SFTP access issues
• General hosting configuration guidance
• Basic troubleshooting related to hosting infrastructure
• Backup restoration requests (where applicable)
• Server-side service outages

Standard technical support does not include website development, custom programming, debugging third-party applications, repairing customer-created code, or troubleshooting website modifications performed by the customer or a third party.

2. Customer Responsibility for Website Modifications

Customers are solely responsible for all modifications made to their websites, applications, databases, scripts, plugins, themes, templates, or software installations, regardless of whether those modifications were made manually, by a third-party developer, or through the use of AI-generated tools or automated coding platforms.

This includes, but is not limited to:

• AI-generated code changes
• AI-assisted framework modifications
• WordPress theme or plugin customization
• Custom PHP, JavaScript, Python, or HTML/CSS modifications
• Database changes
• API integrations
• CMS framework alterations
• Ecommerce platform customizations
• Configuration file edits
• Security rule changes
• Automated code deployment tools
• Website optimization scripts
• Third-party plugin installations or updates

Customers acknowledge that AI-generated code and automated development tools may produce inaccurate, incomplete, insecure, deprecated, or incompatible code which can negatively impact website functionality, server performance, or website security.

3. Billable Website Troubleshooting Services

Any request requiring investigation, diagnosis, repair, debugging, or troubleshooting of a modified website, application, script, plugin, theme, database, or framework shall be considered a billable support event.

This includes situations where:

• A website no longer functions properly after modifications
• AI-generated code causes errors or instability
• Plugins or themes conflict after updates
• Custom code creates server errors
• Website performance degrades due to modifications
• Security vulnerabilities are introduced
• Website frameworks become corrupted
• Ecommerce functionality fails
• Website layouts or styling break
• Databases become damaged or inaccessible
• Website redirects, APIs, or integrations stop functioning
• A customer requests developer-level assistance

Billable troubleshooting services may include, but are not limited to:

• Code review and analysis
• Website debugging
• Error log investigation
• Database repair attempts
• Plugin conflict testing
• Framework recovery assistance
• Malware investigation related to insecure modifications
• Performance analysis
• Application compatibility troubleshooting
• Website restoration assistance
• Manual repair work
• Developer consultation services

4. Support Boundaries and Limitations

While our technical staff may, at our discretion, attempt to assist customers with website-related issues, such assistance is not guaranteed and may require billable service fees.

Web Hosting Planet does not guarantee:

• Resolution of custom coding issues
• Compatibility between third-party software components
• Repair of corrupted websites
• Recovery of improperly modified websites
• Security of AI-generated code
• Functionality of third-party plugins or applications
• Recovery of lost data caused by customer modifications
• Compatibility of outdated themes, plugins, or frameworks

Certain website issues may require assistance from a professional web developer or the original software vendor.

5. Hourly Rates and Billing

Billable troubleshooting and advanced support services are charged at the current Web Hosting Planet support rate unless otherwise specified in writing.

Charges may apply for:

• Time spent diagnosing issues
• Investigating server logs
• Restoring backups
• Testing website functionality
• Repairing website files
• Database recovery attempts
• Emergency troubleshooting
• Malware cleanup related to customer modifications
• Third-party software troubleshooting

Customers will be notified when a support request falls outside the scope of standard hosting support and requires billable assistance whenever reasonably possible.

By requesting advanced troubleshooting assistance, the customer authorizes Web Hosting Planet to perform billable work related to the issue.

Payment for billable support services may be required prior to work commencing for certain requests.

6. Third-Party Software Disclaimer

Web Hosting Planet does not develop, maintain, or warrant third-party software, plugins, themes, AI tools, website builders, or applications used by customers.

Customers acknowledge that third-party software vendors, plugin developers, or AI platforms may introduce updates, changes, or code that adversely affects website operation.

Support for third-party applications is limited to reasonable hosting-related assistance only.

7. Acceptance of Terms

By utilizing services provided by Web Hosting Planet, customers acknowledge and agree to these Website Modification and AI-Assisted Development Support Terms & Conditions.

Customers further acknowledge that:

• AI-generated website modifications are performed at their own risk
• Advanced troubleshooting is outside the scope of standard hosting support
• Website repair and debugging services are billable
• Web Hosting Planet is not responsible for customer-created website issues

These Terms & Conditions may be updated periodically without prior notice. Continued use of services constitutes acceptance of the most current version of these terms.